Liberty Mutual: i waited on hold for over an hour, never actual...
A Liberty Mutual customer review by GetHuman user ~anonymous from November 22nd, 2017
Background on ~anonymous's case
GetHuman: ~anonymous - can you tell our other Liberty Mutual customers when your case took place?
~anonymous: Yes I can. It was morning, on November 19th.
GetHuman: Did you reach out to Liberty Mutual, and if so, how?
GetHuman: And which of these common Liberty Mutual customer issues best describes the reason you wanted to talk to them?
(Shows ~anonymous a list of common Liberty Mutual problems)
~anonymous: "Overcharge/Strange charge" was why I was trying to call.
~anonymous's review of Liberty Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Liberty Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~anonymous: i waited on hold for over an hour, never actually reached an agent. simply trying to file a claim for one of their customers that hit my car.
GetHuman: Let's quantify your experience contacting Liberty Mutual. On a scale of 1 to 5, how easy is it go get help on a Liberty Mutual problem?
~anonymous: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~anonymous: I'd give them a four out of five on communication.
GetHuman: And what about Liberty Mutual's ability to quickly and effectively address your problem?
~anonymous: For that I would say five out of five.
GetHuman: And finally- any advice for other Liberty Mutual customers?
~anonymous: Call them early in the day or late. Don't forget any personal or account information you might need for Liberty Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~anonymous taken from his Liberty Mutual customer service problem that occurred on November 19th, 2017.