Liberty Mutual: If I press option **, it starts speaking Spanis...
A Liberty Mutual customer review by GetHuman user ~Dcook27 from November 24th, 2017
Background on ~Dcook27's case
GetHuman: ~Dcook27 - can you tell our other Liberty Mutual customers when your case took place?
~Dcook27: Yes I can. It was late at night, on November 14th.
GetHuman: Did you reach out to Liberty Mutual, and if so, how?
GetHuman: And which of these common Liberty Mutual customer issues best describes the reason you wanted to talk to them?
(Shows ~Dcook27 a list of common Liberty Mutual problems)
~Dcook27: "Make/Chase a claim" was why I was trying to call.
~Dcook27's review of Liberty Mutual customer service
GetHuman: So how would you sum up your experience for GetHuman's Liberty Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Dcook27: If I press option **, it starts speaking Spanish. These numbers do not work for me. Their main line has me waiting forever!!
GetHuman: Let's quantify your experience contacting Liberty Mutual. On a scale of 1 to 5, how easy is it go get help on a Liberty Mutual problem?
~Dcook27: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Dcook27: I'd give them a two out of five on communication.
GetHuman: And what about Liberty Mutual's ability to quickly and effectively address your problem?
~Dcook27: For that I would say five out of five.
GetHuman: And finally- any advice for other Liberty Mutual customers?
~Dcook27: Call them early in the day or late. Don't forget any personal or account information you might need for Liberty Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Dcook27 taken from his Liberty Mutual customer service problem that occurred on November 14th, 2017.