We have been with Liberty Mutual for several ye...

A Liberty Mutual customer review by GetHuman user ~BevD086 from October 30th, 2017

Background on ~BevD086's case

GetHuman: ~BevD086 - can you tell our other Liberty Mutual customers when your case took place?
~BevD086: Yup. It was afternoon, on October 28th.
GetHuman: Did you reach out to Liberty Mutual, and if so, how?
~BevD086: I used the 888-398-8924 number I found for on the GetHuman Liberty Mutual customer phone number page I was on: Liberty Mutual Customer Service Phone Number
GetHuman: And which of these common Liberty Mutual customer issues best describes the reason you wanted to talk to them?
(Shows ~BevD086 a list of common Liberty Mutual problems)
~BevD086: "Update account information" was why I was trying to call.

~BevD086's review of Liberty Mutual customer service

GetHuman: So how would you sum up your experience for GetHuman's Liberty Mutual customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BevD086: We have been with Liberty Mutual for several years now, auto insurance and home owners insurance. Their customer service is beyond outstanding and we wouldn't think of changing insurance companies. There is no wait time and you can tell that their employees like their jobs. I go out of my way to recommend this company to anyone inquiring about insurance.
GetHuman: Let's quantify your experience contacting Liberty Mutual. On a scale of 1 to 5, how easy is it go get help on a Liberty Mutual problem?
~BevD086: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BevD086: I'd give them a four out of five on communication.
GetHuman: And what about Liberty Mutual's ability to quickly and effectively address your problem?
~BevD086: For that I would say five out of five.
GetHuman: And finally- any advice for other Liberty Mutual customers?
~BevD086: Call them early in the day or late. Don't forget any personal or account information you might need for Liberty Mutual to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~BevD086 taken from his Liberty Mutual customer service problem that occurred on October 28th, 2017.

Liberty Mutual

4.00 of 5 stars | 28 reviews

~BevD086's Liberty Mutual Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Liberty Mutual, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Liberty Mutual in any way.

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