Lids: Ordered a b'day gift on the **th of June. Recei...
A Lids customer review by GetHuman user ~sue from November 11th, 2017
Background on ~sue's case
GetHuman: ~sue - can you tell our other Lids customers when your case took place?
~sue: Yes. It was late at night, on November 2nd.
GetHuman: Did you reach out to Lids, and if so, how?
GetHuman: And which of these common Lids customer issues best describes the reason you wanted to talk to them?
(Shows ~sue a list of common Lids problems)
~sue: "Track order" was why I was trying to call.
~sue's review of Lids customer service
GetHuman: So how would you sum up your experience for GetHuman's Lids customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sue: Ordered a b'day gift on the **th of June. Received a shipment confirmation that it was sent. On June **th I called to find out where's my package, they claim it was miss-sent. I got no notification of this. Rep claim that they will refund my money that he's sending it to upper management-wtf? Three days later no refund and I'm battling them for my refund. DO NOT ORDER ANYTHING FROM THEM.
GetHuman: Let's quantify your experience contacting Lids. On a scale of 1 to 5, how easy is it go get help on a Lids problem?
~sue: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sue: I'd give them a four out of five on communication.
GetHuman: And what about Lids's ability to quickly and effectively address your problem?
~sue: For that I would say one out of five.
GetHuman: And finally- any advice for other Lids customers?
~sue: Call them early in the day or late. Don't forget any personal or account information you might need for Lids to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sue taken from his Lids customer service problem that occurred on November 2nd, 2017.