Magento Commerce: i got a ring..... and "the person you are calli...
A Magento Commerce customer review by GetHuman user ~bobby111 from November 15th, 2017
Background on ~bobby111's case
GetHuman: ~bobby111 - can you tell our other Magento Commerce customers when your case took place?
~bobby111: Yeah. It was late at night, on November 11th.
GetHuman: Did you reach out to Magento Commerce, and if so, how?
GetHuman: And which of these common Magento Commerce customer issues best describes the reason you wanted to talk to them?
(Shows ~bobby111 a list of common Magento Commerce problems)
~bobby111: "Overcharge/Strange charge" was why I was trying to call.
~bobby111's review of Magento Commerce customer service
GetHuman: So how would you sum up your experience for GetHuman's Magento Commerce customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~bobby111: i got a ring..... and "the person you are calling is unavailable, please leave your message after the tone BEEP"
GetHuman: Let's quantify your experience contacting Magento Commerce. On a scale of 1 to 5, how easy is it go get help on a Magento Commerce problem?
~bobby111: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~bobby111: I'd give them a four out of five on communication.
GetHuman: And what about Magento Commerce's ability to quickly and effectively address your problem?
~bobby111: For that I would say three out of five.
GetHuman: And finally- any advice for other Magento Commerce customers?
~bobby111: Call them early in the day or late. Don't forget any personal or account information you might need for Magento Commerce to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~bobby111 taken from his Magento Commerce customer service problem that occurred on November 11th, 2017.