MasterCard: Cannot get through to talk to a human on Sunday...
A MasterCard customer review by GetHuman user ~Mary Lou Lawson from November 23rd, 2017
Background on ~Mary Lou Lawson's case
GetHuman: ~Mary Lou Lawson - can you tell our other MasterCard customers when your case took place?
~Mary Lou Lawson: Sure. It was middle of the night, on November 20th.
GetHuman: Did you reach out to MasterCard, and if so, how?
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Mary Lou Lawson a list of common MasterCard problems)
~Mary Lou Lawson: "Question" was why I was trying to call.
~Mary Lou Lawson's review of MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mary Lou Lawson: Cannot get through to talk to a human on Sunday. Trying to assure MasterCard of an unusual charge on my card. Same program as calling direct to check on balance*current charges
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~Mary Lou Lawson: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mary Lou Lawson: I'd give them a five out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~Mary Lou Lawson: For that I would say five out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~Mary Lou Lawson: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mary Lou Lawson taken from his MasterCard customer service problem that occurred on November 20th, 2017.