MasterCard: Dialed **s total kept getting refused by comput...

A MasterCard customer review by GetHuman user ~jean nothoff from November 24th, 2017

Background on ~jean nothoff's case

GetHuman: ~jean nothoff - can you tell our other MasterCard customers when your case took place?
~jean nothoff: Sure. It was afternoon, on November 20th.
GetHuman: Did you reach out to MasterCard, and if so, how?
~jean nothoff: I used the 800-622-7747 number I found for on the GetHuman MasterCard customer phone number page I was on: MasterCard Customer Service Phone Number
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~jean nothoff a list of common MasterCard problems)
~jean nothoff: "Dispute a Charge" was why I was trying to call.

~jean nothoff's review of MasterCard customer service

GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jean nothoff: Dialed **s total kept getting refused by computer message after plugging in card * vocally and typing it many times! Disgusted with your service. After I did get a person he could not give my balance, all I wanted was my balance. How unprofessional your service is. DISGUSTED !
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~jean nothoff: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jean nothoff: I'd give them a four out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~jean nothoff: For that I would say five out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~jean nothoff: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jean nothoff taken from his MasterCard customer service problem that occurred on November 20th, 2017.


3.00 of 5 stars | 23 reviews

~jean nothoff's MasterCard Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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