MasterCard: the continuing problem with master card making...

A MasterCard customer review by GetHuman user ~frank eytcheson sr from November 16th, 2017

Background on ~frank eytcheson sr's case

GetHuman: ~frank eytcheson sr - can you tell our other MasterCard customers when your case took place?
~frank eytcheson sr: Yes I can. It was evening, on November 10th.
GetHuman: Did you reach out to MasterCard, and if so, how?
~frank eytcheson sr: I used the 800-622-7747 number I found for on the GetHuman MasterCard customer phone number page I was on: MasterCard Customer Service Phone Number
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~frank eytcheson sr a list of common MasterCard problems)
~frank eytcheson sr: "Fraud" was why I was trying to call.

~frank eytcheson sr's review of MasterCard customer service

GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~frank eytcheson sr: the continuing problem with master card making decisions on what amount I can spend has costed me thousands, it will be address in court if it happens again
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~frank eytcheson sr: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~frank eytcheson sr: I'd give them a five out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~frank eytcheson sr: For that I would say five out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~frank eytcheson sr: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~frank eytcheson sr taken from his MasterCard customer service problem that occurred on November 10th, 2017.


3.00 of 5 stars | 23 reviews

~frank eytcheson sr's MasterCard Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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