MasterCard: I'm having a problem with a purchase via a webs...
A MasterCard customer review by GetHuman user GetHuman-284406 from November 26th, 2017
Background on GetHuman-284406's case
GetHuman: GetHuman-284406 - can you tell our other MasterCard customers when your case took place?
GetHuman-284406: Sure. It was middle of the night, on November 21st.
GetHuman: Did you reach out to MasterCard, and if so, how?
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-284406 a list of common MasterCard problems)
GetHuman-284406: "Dispute a Charge" was why I was trying to call.
GetHuman-284406's review of MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-284406: I'm having a problem with a purchase via a website. Their support gave me a standard reply (with no reason why)when I contacted them but not a solution.**When I contacted Mastercard support, speaking with human rep, my question was answered in a responsible manner. Thanks for the help I got from gethuman.com
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
GetHuman-284406: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-284406: I'd give them a one out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
GetHuman-284406: For that I would say five out of five.
GetHuman: And finally- any advice for other MasterCard customers?
GetHuman-284406: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-284406 taken from his MasterCard customer service problem that occurred on November 21st, 2017.