MasterCard: I called the special *** *****, ******,*. Had...
A MasterCard customer review by GetHuman user ~Sam from November 23rd, 2017
Background on ~Sam's case
GetHuman: ~Sam - can you tell our other MasterCard customers when your case took place?
~Sam: Yup. It was afternoon, on November 17th.
GetHuman: Did you reach out to MasterCard, and if so, how?
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~Sam a list of common MasterCard problems)
~Sam: "Setup an account" was why I was trying to call.
~Sam's review of MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Sam: I called the special *** *****, ******,*. Had to hold for a while to get to the right person who answered my questions.
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~Sam: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Sam: I'd give them a two out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~Sam: For that I would say three out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~Sam: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Sam taken from his MasterCard customer service problem that occurred on November 17th, 2017.