MasterCard: In my experience the suggestion of entering...
A MasterCard customer review by GetHuman user ~carlos from November 17th, 2017
Background on ~carlos's case
GetHuman: ~carlos - can you tell our other MasterCard customers when your case took place?
~carlos: Yes. It was evening, on November 15th.
GetHuman: Did you reach out to MasterCard, and if so, how?
GetHuman: And which of these common MasterCard customer issues best describes the reason you wanted to talk to them?
(Shows ~carlos a list of common MasterCard problems)
~carlos: "Lower my rate" was why I was trying to call.
~carlos's review of MasterCard customer service
GetHuman: So how would you sum up your experience for GetHuman's MasterCard customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~carlos: In my experience the suggestion of entering "***" at every prompt is no longer working. I suspect they have figured out what is happening that circumvents their info-collection process. The greater problem was not "How well did I understand?" but rather, how well did the MC person understand features*options of the card that she apparently had not been trained to deal with.
GetHuman: Let's quantify your experience contacting MasterCard. On a scale of 1 to 5, how easy is it go get help on a MasterCard problem?
~carlos: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~carlos: I'd give them a five out of five on communication.
GetHuman: And what about MasterCard's ability to quickly and effectively address your problem?
~carlos: For that I would say four out of five.
GetHuman: And finally- any advice for other MasterCard customers?
~carlos: Call them early in the day or late. Don't forget any personal or account information you might need for MasterCard to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~carlos taken from his MasterCard customer service problem that occurred on November 15th, 2017.