Purchased maytag refrig ** months prev and they...
A Maytag customer review by GetHuman user ~jimaker from November 22nd, 2017
Background on ~jimaker's case
GetHuman: ~jimaker - can you tell our other Maytag customers when your case took place?
~jimaker: Sure. It was late at night, on November 15th.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows ~jimaker a list of common Maytag problems)
~jimaker: "Warranty claim" was why I was trying to call.
~jimaker's review of Maytag customer service
GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jimaker: Purchased maytag refrig ** months prev and they claim not repairable. On may * contacted them about warranty and they needed to have it reviewed by a review board. It is now may ** and still no refrig but they will replace in June sometime. They are "building" one just for us and it takes a month. Being without a refrigerator and having borrowed one from the dealer until it comes is a hassel. Maytag says they want to disconnect it so the dealer who has the exact model cannot deliver the refrig to us and swap it when their special unit comes in. NEVER purchase another product produced by Whirlpool which includes maytag, kitchen aid, whirlpool and kenmore.
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
~jimaker: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jimaker: I'd give them a one out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
~jimaker: For that I would say five out of five.
GetHuman: And finally- any advice for other Maytag customers?
~jimaker: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jimaker taken from his Maytag customer service problem that occurred on November 15th, 2017.