Maytag: Very dissatisfied with quality of stainless ste...
A Maytag customer review by GetHuman user ~crisco from November 4th, 2017
Background on ~crisco's case
GetHuman: ~crisco - can you tell our other Maytag customers when your case took place?
~crisco: Yes I can. It was evening, on October 30th.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows ~crisco a list of common Maytag problems)
~crisco: "Technical support" was why I was trying to call.
~crisco's review of Maytag customer service
GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~crisco: Very dissatisfied with quality of stainless steel after owning for * weeks. Called the *** * and spoke with a rep after ** minutes in the "que" to see what could be done. Small jar of capers (* oz. fell from the Refrigerator and fell on the bottom freezer door, leaving a creased dent in the top of the freezer door. The crease shows on the front of the freezer door when both doors are closed. I was told this was a use & care issue and is not covered by warranty. Mind you this item was * weeks old. I am one that takes care of my home items very carefully and this was an accident, but I feel the Stainless Quality or workmanship is defective. I feel that a * oz small jar caused that type of damage, what would a larger jar*can or dish cause. I feel the structure under the stainless (and possibly the stainless steel) is inferior, based on poor workmanship. I preceded to speak to a Manager who was nice but told me I need to take responsibility for my actions. I said co
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
~crisco: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~crisco: I'd give them a one out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
~crisco: For that I would say four out of five.
GetHuman: And finally- any advice for other Maytag customers?
~crisco: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~crisco taken from his Maytag customer service problem that occurred on October 30th, 2017.