Maytag: almost impossible to get a person on the phone...
A Maytag customer review by GetHuman user ~mad customer from November 3rd, 2017
Background on ~mad customer's case
GetHuman: ~mad customer - can you tell our other Maytag customers when your case took place?
~mad customer: Yes I can. It was afternoon, on October 30th.
GetHuman: Did you reach out to Maytag, and if so, how?
GetHuman: And which of these common Maytag customer issues best describes the reason you wanted to talk to them?
(Shows ~mad customer a list of common Maytag problems)
~mad customer: "Complaint" was why I was trying to call.
~mad customer's review of Maytag customer service
GetHuman: So how would you sum up your experience for GetHuman's Maytag customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mad customer: almost impossible to get a person on the phone. The reason their services guys are so lonely is that you can't get a call into service to schedule one to come fix your appliance!!!!
GetHuman: Let's quantify your experience contacting Maytag. On a scale of 1 to 5, how easy is it go get help on a Maytag problem?
~mad customer: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mad customer: I'd give them a one out of five on communication.
GetHuman: And what about Maytag's ability to quickly and effectively address your problem?
~mad customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Maytag customers?
~mad customer: Call them early in the day or late. Don't forget any personal or account information you might need for Maytag to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mad customer taken from his Maytag customer service problem that occurred on October 30th, 2017.