Mazda: Actually got thru with no hold time. Shocking...
A Mazda customer review by GetHuman user GetHuman-319858 from November 11th, 2017
Background on GetHuman-319858's case
GetHuman: GetHuman-319858 - can you tell our other Mazda customers when your case took place?
GetHuman-319858: Yup. It was late at night, on November 5th.
GetHuman: Did you reach out to Mazda, and if so, how?
GetHuman: And which of these common Mazda customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319858 a list of common Mazda problems)
GetHuman-319858: "Complaint" was why I was trying to call.
GetHuman-319858's review of Mazda customer service
GetHuman: So how would you sum up your experience for GetHuman's Mazda customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319858: Actually got thru with no hold time. Shocking as I was expecting to hold forever. The agent was knowledgeable too and I got what I wanted in less than * minutes
GetHuman: Let's quantify your experience contacting Mazda. On a scale of 1 to 5, how easy is it go get help on a Mazda problem?
GetHuman-319858: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319858: I'd give them a four out of five on communication.
GetHuman: And what about Mazda's ability to quickly and effectively address your problem?
GetHuman-319858: For that I would say five out of five.
GetHuman: And finally- any advice for other Mazda customers?
GetHuman-319858: Call them early in the day or late. Don't forget any personal or account information you might need for Mazda to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319858 taken from his Mazda customer service problem that occurred on November 5th, 2017.