Megabus: After speaking with several incompetent agents...
A Megabus customer review by GetHuman user ~T. Anderson from November 27th, 2017
Background on ~T. Anderson's case
GetHuman: ~T. Anderson - can you tell our other Megabus customers when your case took place?
~T. Anderson: Yup. It was evening, on November 20th.
GetHuman: Did you reach out to Megabus, and if so, how?
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~T. Anderson a list of common Megabus problems)
~T. Anderson: "Missing Item" was why I was trying to call.
~T. Anderson's review of Megabus customer service
GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~T. Anderson: After speaking with several incompetent agents in reference to my ** year old mother and my grandson travelling using the Megabus service to and from their destination, I am requesting a refund in full based on extremely bad service and incompetence customer service. Only after speaking with Sandra in the corporate office was I able to get any satisfaction with our issue. Please contact me at *****@***.com (***) ***-**** to make arrangements for the trip to be refunded to our card that was charged.* *Very Unsatisfied Customer,**Tanya Anderson
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~T. Anderson: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~T. Anderson: I'd give them a five out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~T. Anderson: For that I would say two out of five.
GetHuman: And finally- any advice for other Megabus customers?
~T. Anderson: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~T. Anderson taken from his Megabus customer service problem that occurred on November 20th, 2017.