Megabus: This company has the worst customer service eve...

A Megabus customer review by GetHuman user ~Tammie from November 23rd, 2017

Background on ~Tammie's case

GetHuman: ~Tammie - can you tell our other Megabus customers when your case took place?
~Tammie: Yeah. It was evening, on November 20th.
GetHuman: Did you reach out to Megabus, and if so, how?
~Tammie: I used the 877-462-6342 number I found for on the GetHuman Megabus customer phone number page I was on: Megabus Customer Service Phone Number
GetHuman: And which of these common Megabus customer issues best describes the reason you wanted to talk to them?
(Shows ~Tammie a list of common Megabus problems)
~Tammie: "Loyalty program" was why I was trying to call.

~Tammie's review of Megabus customer service

GetHuman: So how would you sum up your experience for GetHuman's Megabus customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tammie: This company has the worst customer service ever. I booked my sister a round trip ticket to travel on ****** to Chicago from Omaha. First she never recieved a text with the information from them like they said she would then secondly. She missed her bus because she wrote down the wrong day but the right time. I have called numerous times to try and get a refund or even a voucher with no response from the email address that I am constantly given. I finally got the number to customer service yesterday and they are just as rude as the ground employees. What happened to customer service megabus? I will never ever use this company again for anything. Even Greyhound will allow the passenger who missed the bus to take the next available one at no additional cost. I was told we are not them and you are right I will be posting for all to see what horrible people you are.
GetHuman: Let's quantify your experience contacting Megabus. On a scale of 1 to 5, how easy is it go get help on a Megabus problem?
~Tammie: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tammie: I'd give them a three out of five on communication.
GetHuman: And what about Megabus's ability to quickly and effectively address your problem?
~Tammie: For that I would say one out of five.
GetHuman: And finally- any advice for other Megabus customers?
~Tammie: Call them early in the day or late. Don't forget any personal or account information you might need for Megabus to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tammie taken from his Megabus customer service problem that occurred on November 20th, 2017.


2.08 of 5 stars | 229 reviews

~Tammie's Megabus Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Megabus, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Megabus in any way.

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