Old Navy: I called twice. Once in the morning and got lo...
A Old Navy customer review by GetHuman user ~Unhappy Customer from November 24th, 2017
Background on ~Unhappy Customer's case
GetHuman: ~Unhappy Customer - can you tell our other Old Navy customers when your case took place?
~Unhappy Customer: Yes. It was afternoon, on November 22nd.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~Unhappy Customer a list of common Old Navy problems)
~Unhappy Customer: "Store Feedback" was why I was trying to call.
~Unhappy Customer's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unhappy Customer: I called twice. Once in the morning and got lots of run around from the agent. She answered the call stumbling over who she worked for. Then she asked for my card number * times and all three times repeated it back wrong. I asked for supervisor and got put on hold until I had to tell her that I needed to call back. Then next time, I got someone more competent but they could not help me with the fact that another customer had hooked up their account to my gmail account. Could not do a single thing for me! She told me to write back the e-mail that sent it saying I was not the account holder? Their security seems a little lax!
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~Unhappy Customer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unhappy Customer: I'd give them a one out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~Unhappy Customer: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~Unhappy Customer: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Unhappy Customer taken from his Old Navy customer service problem that occurred on November 22nd, 2017.