Old Navy: I have had the worst customer service experienc...
A Old Navy customer review by GetHuman user ~MW from November 23rd, 2017
Background on ~MW's case
GetHuman: ~MW - can you tell our other Old Navy customers when your case took place?
~MW: Yup. It was morning, on November 15th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~MW a list of common Old Navy problems)
~MW: "Warranty claim" was why I was trying to call.
~MW's review of Old Navy customer service
GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~MW: I have had the worst customer service experience of any company that I have delt with! I simply wanted to exchange a belt that didnt fit that I had ordered online. I returned it to a store like they told me and called "customer service" to do an "easy exchange." Well, nothing was easy about it. Had to cancel my first order and a supervisor assured me that it would be at my door in * days. NOPE! never showed up and they pretty much don't care. They just told me that it was the warehouses fault and they had no idea when it would be shipped. WORST online purchase EVER! I will not use their online services again!! I would highly advise you to do the same!!!
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~MW: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~MW: I'd give them a four out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~MW: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~MW: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~MW taken from his Old Navy customer service problem that occurred on November 15th, 2017.