I have signed up for an Old Navy card * months...

A Old Navy customer review by GetHuman user GetHuman-310323 from November 21st, 2017

Background on GetHuman-310323's case

GetHuman: GetHuman-310323 - can you tell our other Old Navy customers when your case took place?
GetHuman-310323: Yup. It was evening, on November 17th.
GetHuman: Did you reach out to Old Navy, and if so, how?
GetHuman-310323: I used the 800-653-6289 number I found for on the GetHuman Old Navy customer phone number page I was on: Old Navy Customer Service Phone Number
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-310323 a list of common Old Navy problems)
GetHuman-310323: "Complaint" was why I was trying to call.

GetHuman-310323's review of Old Navy customer service

GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-310323: I have signed up for an Old Navy card * months before but they missed or failed to send me the card to my home. I got a call * days back asking me to pay doubel the amount than what I was purchased. I do not have any information about why the amount has been doubled. So I tried reaching the customer service to get the card so that I can register it online and pay the applicable appropriate amount. *I wanted to contact Old navy customer service to mail the credit card to my address.*I never had or faced such a worst customer service in my life who cannot**. transfer the call**. who cannot email me the confirmation number**. who cannot answer me what I need**. everytime I called I was told to call a different number**. I had called * times, and I was given * different numbers - no answer**. Everytime they ask your card number, ssn, dob, etc but at the end they transfer your call - this is bull ****.**I had waited ** minutes to see if someone is there to help me out in mailing the old nav
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
GetHuman-310323: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-310323: I'd give them a two out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
GetHuman-310323: For that I would say one out of five.
GetHuman: And finally- any advice for other Old Navy customers?
GetHuman-310323: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-310323 taken from his Old Navy customer service problem that occurred on November 17th, 2017.

Old Navy

1.25 of 5 stars | 56 reviews

GetHuman-310323's Old Navy Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Old Navy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Old Navy in any way.

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