Old Navy: Not only did they mess up my order... their web...

A Old Navy customer review by GetHuman user ~Disgusted by Old Navy from November 25th, 2017

Background on ~Disgusted by Old Navy's case

GetHuman: ~Disgusted by Old Navy - can you tell our other Old Navy customers when your case took place?
~Disgusted by Old Navy: Yes. It was afternoon, on November 21st.
GetHuman: Did you reach out to Old Navy, and if so, how?
~Disgusted by Old Navy: I used the 800-653-6289 number I found for on the GetHuman Old Navy customer phone number page I was on: Old Navy Customer Service Phone Number
GetHuman: And which of these common Old Navy customer issues best describes the reason you wanted to talk to them?
(Shows ~Disgusted by Old Navy a list of common Old Navy problems)
~Disgusted by Old Navy: "Warranty claim" was why I was trying to call.

~Disgusted by Old Navy's review of Old Navy customer service

GetHuman: So how would you sum up your experience for GetHuman's Old Navy customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Disgusted by Old Navy: Not only did they mess up my order... their web error, but they issued a credit for each item i got a gift card AND they did not refund me all my money. They do not care about the customer and it becomes a burden on us. Then they do not want to return the money!!! Thdy are robbing their customers!!!
GetHuman: Let's quantify your experience contacting Old Navy. On a scale of 1 to 5, how easy is it go get help on a Old Navy problem?
~Disgusted by Old Navy: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Disgusted by Old Navy: I'd give them a four out of five on communication.
GetHuman: And what about Old Navy's ability to quickly and effectively address your problem?
~Disgusted by Old Navy: For that I would say three out of five.
GetHuman: And finally- any advice for other Old Navy customers?
~Disgusted by Old Navy: Call them early in the day or late. Don't forget any personal or account information you might need for Old Navy to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Disgusted by Old Navy taken from his Old Navy customer service problem that occurred on November 21st, 2017.

Old Navy

1.25 of 5 stars | 56 reviews

~Disgusted by Old Navy's Old Navy Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Old Navy, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Old Navy in any way.

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