OptumRx: Have waited over * weeks for prescription calle...
A OptumRx customer review by GetHuman user ~chrissy from November 19th, 2017
Background on ~chrissy's case
GetHuman: ~chrissy - can you tell our other OptumRx customers when your case took place?
~chrissy: Yeah. It was morning, on November 17th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~chrissy a list of common OptumRx problems)
~chrissy: "Returns" was why I was trying to call.
~chrissy's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~chrissy: Have waited over * weeks for prescription called first told doctor never sent in second time told they would next day deliveries waited and waited nothing called said needed my credit card had already told them I do not have one that I always send in check when billed again waited because phone message said it ship did get shipment but not the medicine waiting for again called told someone never took the hold off told be sent out will receive next which is water day it is now * pm no medicin e that u have been off for * weeks suffer from gerd and diabetic!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~chrissy: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~chrissy: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~chrissy: For that I would say five out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~chrissy: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~chrissy taken from his OptumRx customer service problem that occurred on November 17th, 2017.