OptumRx: I have to fight over every order I have placed...
A OptumRx customer review by GetHuman user ~picker01 from November 20th, 2017
Background on ~picker01's case
GetHuman: ~picker01 - can you tell our other OptumRx customers when your case took place?
~picker01: Yeah. It was afternoon, on November 12th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~picker01 a list of common OptumRx problems)
~picker01: "Product information" was why I was trying to call.
~picker01's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~picker01: I have to fight over every order I have placed with Optum RX. I take an injectable medication and because of their mistake on my order and not calling me to get the additional info they needed I have to go for * days without my medication. I hat the idea of mail order prescriptions to start with and they are not helping.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~picker01: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~picker01: I'd give them a four out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~picker01: For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~picker01: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~picker01 taken from his OptumRx customer service problem that occurred on November 12th, 2017.