OptumRx: I tried to use the website to print out some fo...
A OptumRx customer review by GetHuman user ~Screenname?_IsthisAOL? from November 17th, 2017
Background on ~Screenname?_IsthisAOL?'s case
GetHuman: ~Screenname?_IsthisAOL? - can you tell our other OptumRx customers when your case took place?
~Screenname?_IsthisAOL?: Yup. It was middle of the night, on November 12th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Screenname?_IsthisAOL? a list of common OptumRx problems)
~Screenname?_IsthisAOL?: "Lost card" was why I was trying to call.
~Screenname?_IsthisAOL?'s review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Screenname?_IsthisAOL?: I tried to use the website to print out some forms to order new Rx. Neither option worked. Rather than provide a fillable PDF, they put up a web page. Two text boxes provided for filling in "other" info-- but each box only allows ** characters. What use is that? You cannot even enter one drug name in ** chracters. The print rendering was awful-- shows all the introductory stuff which takes up about *** of the first page. This is really amanteurish!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Screenname?_IsthisAOL?: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Screenname?_IsthisAOL?: I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Screenname?_IsthisAOL?: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Screenname?_IsthisAOL?: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Screenname?_IsthisAOL? taken from his OptumRx customer service problem that occurred on November 12th, 2017.