OptumRx: Prescription for Insulin sent by Doctors office...

A OptumRx customer review by GetHuman user ~Still waiting.......'OptumSux' from November 20th, 2017

Background on ~Still waiting.......'OptumSux''s case

GetHuman: ~Still waiting.......'OptumSux' - can you tell our other OptumRx customers when your case took place?
~Still waiting.......'OptumSux': Yeah. It was morning, on November 16th.
GetHuman: Did you reach out to OptumRx, and if so, how?
~Still waiting.......'OptumSux': I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~Still waiting.......'OptumSux' a list of common OptumRx problems)
~Still waiting.......'OptumSux': "Preauthorization" was why I was trying to call.

~Still waiting.......'OptumSux''s review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Still waiting.......'OptumSux': Prescription for Insulin sent by Doctors office * times since Dec **th ****. Followed up with them half a dozen times with no luck as my meds are running out. They keep talking about expedited overnight shipping. Am still yet to see anything and my meds run out in * days. Their solution is for mr tell the Doctor to send a seperate retail prescription which defeats the whole purpose of going in for a mail order service.
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~Still waiting.......'OptumSux': I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Still waiting.......'OptumSux': I'd give them a two out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~Still waiting.......'OptumSux': For that I would say three out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~Still waiting.......'OptumSux': Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Still waiting.......'OptumSux' taken from his OptumRx customer service problem that occurred on November 16th, 2017.

OptumRx

1.56 of 5 stars | 97 reviews

~Still waiting.......'OptumSux''s OptumRx Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OptumRx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OptumRx in any way.

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