OptumRx: They have lied to me on several occasions. One...
A OptumRx customer review by GetHuman user ~elvis222 from November 16th, 2017
Background on ~elvis222's case
GetHuman: ~elvis222 - can you tell our other OptumRx customers when your case took place?
~elvis222: Sure. It was evening, on November 10th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows ~elvis222 a list of common OptumRx problems)
~elvis222: "Returns" was why I was trying to call.
~elvis222's review of OptumRx customer service
GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~elvis222: They have lied to me on several occasions. One customer rep will say one thing and the next one will give me a completely different story.**A single Rx often take *-* phone calls and * weeks to receive it.**Often it takes **-** days to get an order filled, not counting shipping!**I also blame AARP for using them!!!**Its worth the extra money to go to a local pharmacy, where I can get a Rx filled in *-* hours, without all the BS.***My recommendation: DO NOT USE THEM!!!
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~elvis222: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~elvis222: I'd give them a three out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~elvis222: For that I would say two out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~elvis222: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~elvis222 taken from his OptumRx customer service problem that occurred on November 10th, 2017.