OptumRx: To all patients that have been affected by this...

A OptumRx customer review by GetHuman user ~mikejinsd from November 20th, 2017

Background on ~mikejinsd's case

GetHuman: ~mikejinsd - can you tell our other OptumRx customers when your case took place?
~mikejinsd: Yes I can. It was afternoon, on November 18th.
GetHuman: Did you reach out to OptumRx, and if so, how?
~mikejinsd: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
Shows ~mikejinsd a list of common OptumRx problems
~mikejinsd: "Returns" was why I was trying to call.

~mikejinsd's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mikejinsd: To all patients that have been affected by this horribly ran company. First I would like to apologize on their behalf. This company has many issues that need to be ironed out. As a former employee I can offer you tips on how to make the process go more smoothly.**) You can only add a credit card at the time you make the order.**) If you need a prescription, it takes *-** business days to arrive to you, which is actually up to * weeks.**) If you request that something be ship and billed, make sure to ask them to place the ship and bill hold and release the copay hold. They will understand the lingo.**) Just because you are married does not mean you and your spouse have a joined account. payment info is specific to the patient. Don't get upset when we ask you for payment info for your spouse when its on your account, and no we cannot copy and paste credit card information.**) If all else fails, you can send an email to CEO Dirk McMahon at *****@***.com or his assistant Shelly, a
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
~mikejinsd: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mikejinsd: I'd give them a five out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
~mikejinsd: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
~mikejinsd: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~mikejinsd taken from his OptumRx customer service problem that occurred on November 18th, 2017.

OptumRx

1.56 of 5 stars | 97 reviews
OptumRx ReviewsOptumRx's Phone NumberAll OptumRx contact infoGeneral OptumRx customer service info
~mikejinsd's OptumRx Review
Difficulty of finding help
4 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars
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