OptumRx: i cant understand how a pharmacist becomes a do...

A OptumRx customer review by GetHuman user GetHuman-111701 from November 17th, 2017

Background on GetHuman-111701's case

GetHuman: GetHuman-111701 - can you tell our other OptumRx customers when your case took place?
GetHuman-111701: Sure. It was middle of the night, on November 14th.
GetHuman: Did you reach out to OptumRx, and if so, how?
GetHuman-111701: I used the 800-788-4863 number I found for on the GetHuman OptumRx customer phone number page I was on: OptumRx Customer Service Phone Number
GetHuman: And which of these common OptumRx customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-111701 a list of common OptumRx problems)
GetHuman-111701: "Complaint" was why I was trying to call.

GetHuman-111701's review of OptumRx customer service

GetHuman: So how would you sum up your experience for GetHuman's OptumRx customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-111701: i cant understand how a pharmacist becomes a doctor. sent my prescriptions there for months. now they are sending them back. telling me i can no longer get this quantity. but waiting til i am completely out of medicine, and i had to call to find this out, now i have to wait * more days to get the prescriptions back. then try to find a place to fill them. all while not being able to walk
GetHuman: Let's quantify your experience contacting OptumRx. On a scale of 1 to 5, how easy is it go get help on a OptumRx problem?
GetHuman-111701: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-111701: I'd give them a one out of five on communication.
GetHuman: And what about OptumRx's ability to quickly and effectively address your problem?
GetHuman-111701: For that I would say one out of five.
GetHuman: And finally- any advice for other OptumRx customers?
GetHuman-111701: Call them early in the day or late. Don't forget any personal or account information you might need for OptumRx to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-111701 taken from his OptumRx customer service problem that occurred on November 14th, 2017.

OptumRx

1.56 of 5 stars | 97 reviews

GetHuman-111701's OptumRx Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like OptumRx, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with OptumRx in any way.

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!