Popsecret Popcorn: I was told I needed to talk to Cathy, who was t...

A Popsecret Popcorn customer review by GetHuman user ~sljapps from November 16th, 2017

Background on ~sljapps's case

GetHuman: ~sljapps - can you tell our other Popsecret Popcorn customers when your case took place?
~sljapps: Yeah. It was afternoon, on November 13th.
GetHuman: Did you reach out to Popsecret Popcorn, and if so, how?
~sljapps: I used the 800-438-1880 number I found for on the GetHuman Popsecret Popcorn customer phone number page I was on: Popsecret Popcorn Customer Service Phone Number
GetHuman: And which of these common Popsecret Popcorn customer issues best describes the reason you wanted to talk to them?
(Shows ~sljapps a list of common Popsecret Popcorn problems)
~sljapps: "Complaint" was why I was trying to call.

~sljapps's review of Popsecret Popcorn customer service

GetHuman: So how would you sum up your experience for GetHuman's Popsecret Popcorn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~sljapps: I was told I needed to talk to Cathy, who was there, and my call was transferred to a machine. We'll see if I actually get a call back. Not holding my breath.
GetHuman: Let's quantify your experience contacting Popsecret Popcorn. On a scale of 1 to 5, how easy is it go get help on a Popsecret Popcorn problem?
~sljapps: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~sljapps: I'd give them a four out of five on communication.
GetHuman: And what about Popsecret Popcorn's ability to quickly and effectively address your problem?
~sljapps: For that I would say one out of five.
GetHuman: And finally- any advice for other Popsecret Popcorn customers?
~sljapps: Call them early in the day or late. Don't forget any personal or account information you might need for Popsecret Popcorn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~sljapps taken from his Popsecret Popcorn customer service problem that occurred on November 13th, 2017.

Popsecret Popcorn

3.00 of 5 stars | 8 reviews

~sljapps's Popsecret Popcorn Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

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