Popsecret Popcorn: my problem is with the popcorn not popping to i...

A Popsecret Popcorn customer review by GetHuman user ~jswilliams05 from November 11th, 2017

Background on ~jswilliams05's case

GetHuman: ~jswilliams05 - can you tell our other Popsecret Popcorn customers when your case took place?
~jswilliams05: Yup. It was late at night, on November 1st.
GetHuman: Did you reach out to Popsecret Popcorn, and if so, how?
~jswilliams05: I used the 800-438-1880 number I found for on the GetHuman Popsecret Popcorn customer phone number page I was on: Popsecret Popcorn Customer Service Phone Number
GetHuman: And which of these common Popsecret Popcorn customer issues best describes the reason you wanted to talk to them?
(Shows ~jswilliams05 a list of common Popsecret Popcorn problems)
~jswilliams05: "Safety concern" was why I was trying to call.

~jswilliams05's review of Popsecret Popcorn customer service

GetHuman: So how would you sum up your experience for GetHuman's Popsecret Popcorn customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jswilliams05: my problem is with the popcorn not popping to its full potential, I always end up with half the bag unpopped and burnt.*I have tried using * different microwaved and got the same result, I even tried different bags and yet the same problem happened. I have never been so unhappy with not only the customer service but also the product.
GetHuman: Let's quantify your experience contacting Popsecret Popcorn. On a scale of 1 to 5, how easy is it go get help on a Popsecret Popcorn problem?
~jswilliams05: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jswilliams05: I'd give them a one out of five on communication.
GetHuman: And what about Popsecret Popcorn's ability to quickly and effectively address your problem?
~jswilliams05: For that I would say five out of five.
GetHuman: And finally- any advice for other Popsecret Popcorn customers?
~jswilliams05: Call them early in the day or late. Don't forget any personal or account information you might need for Popsecret Popcorn to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~jswilliams05 taken from his Popsecret Popcorn customer service problem that occurred on November 1st, 2017.

Popsecret Popcorn

3.00 of 5 stars | 8 reviews

~jswilliams05's Popsecret Popcorn Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Popsecret Popcorn, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Popsecret Popcorn in any way.

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