Portland Oregonian: I called twice before with same complaint. WET...

A Portland Oregonian customer review by GetHuman user ~Mad on College Hill from November 25th, 2017

Background on ~Mad on College Hill's case

GetHuman: ~Mad on College Hill - can you tell our other Portland Oregonian customers when your case took place?
~Mad on College Hill: Yes I can. It was afternoon, on November 16th.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
~Mad on College Hill: I used the 503-221-8327 number I found for on the GetHuman Portland Oregonian customer phone number page I was on: Portland Oregonian Customer Service Phone Number
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows ~Mad on College Hill a list of common Portland Oregonian problems)
~Mad on College Hill: "Delivery problem" was why I was trying to call.

~Mad on College Hill's review of Portland Oregonian customer service

GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Mad on College Hill: I called twice before with same complaint. WET paper. Now it has happened * more times. ***** & *****. My carrier does not use the receptacle under the mail box, but continues to toss on driveway into the path of where the rain runs off. Not happy.
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
~Mad on College Hill: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Mad on College Hill: I'd give them a three out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
~Mad on College Hill: For that I would say two out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
~Mad on College Hill: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Mad on College Hill taken from his Portland Oregonian customer service problem that occurred on November 16th, 2017.

Portland Oregonian

3.86 of 5 stars | 53 reviews

~Mad on College Hill's Portland Oregonian Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

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