Portland Oregonian: I refused to renew my subscription upon a call...

A Portland Oregonian customer review by GetHuman user ~synswolf from November 26th, 2017

Background on ~synswolf's case

GetHuman: ~synswolf - can you tell our other Portland Oregonian customers when your case took place?
~synswolf: Yup. It was late at night, on November 18th.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
~synswolf: I used the 503-221-8327 number I found for on the GetHuman Portland Oregonian customer phone number page I was on: Portland Oregonian Customer Service Phone Number
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows ~synswolf a list of common Portland Oregonian problems)
~synswolf: "Cancel subscription" was why I was trying to call.

~synswolf's review of Portland Oregonian customer service

GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~synswolf: I refused to renew my subscription upon a call from the Oregonian and the lady stated that we owed $**.**. I informed here of all the wet unreadable papers and poor or no deliveries and refused to pay her demand. Person was very disruptive & rude. After a month or so I get a letter from a credit collection service out of Ohio for the $**.**. Paid it in full under duress. Now will have to check my credit report! What a mess. The Oregonian is **** newspaper, you sent your subscription monies to KY and their collection service is in OH what happen to supporting the Oregon people with jobs etc.How dare they call themselves Oregonian! That is a lot of ****....Never again.
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
~synswolf: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~synswolf: I'd give them a two out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
~synswolf: For that I would say five out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
~synswolf: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~synswolf taken from his Portland Oregonian customer service problem that occurred on November 18th, 2017.

Portland Oregonian

3.86 of 5 stars | 53 reviews

~synswolf's Portland Oregonian Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Portland Oregonian, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Portland Oregonian in any way.

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