Portland Oregonian: Predatory marketing-"complimentary" subscriptio...
A Portland Oregonian customer review by GetHuman user GetHuman-50834 from November 27th, 2017
Background on GetHuman-50834's case
GetHuman: GetHuman-50834 - can you tell our other Portland Oregonian customers when your case took place?
GetHuman-50834: Yes. It was morning, on November 20th.
GetHuman: Did you reach out to Portland Oregonian, and if so, how?
GetHuman: And which of these common Portland Oregonian customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-50834 a list of common Portland Oregonian problems)
GetHuman-50834: "Cancel subscription" was why I was trying to call.
GetHuman-50834's review of Portland Oregonian customer service
GetHuman: So how would you sum up your experience for GetHuman's Portland Oregonian customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-50834: Predatory marketing-"complimentary" subscription is not complimentary. I called and cancelled before the billed me for it. They have done this in the past.
GetHuman: Let's quantify your experience contacting Portland Oregonian. On a scale of 1 to 5, how easy is it go get help on a Portland Oregonian problem?
GetHuman-50834: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-50834: I'd give them a two out of five on communication.
GetHuman: And what about Portland Oregonian's ability to quickly and effectively address your problem?
GetHuman-50834: For that I would say three out of five.
GetHuman: And finally- any advice for other Portland Oregonian customers?
GetHuman-50834: Call them early in the day or late. Don't forget any personal or account information you might need for Portland Oregonian to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-50834 taken from his Portland Oregonian customer service problem that occurred on November 20th, 2017.