Prudential - Annuity: Why would anyone want to deal with a company th...
A Prudential - Annuity customer review by GetHuman user ~K. Himber from November 1st, 2017
Background on ~K. Himber's case
GetHuman: ~K. Himber - can you tell our other Prudential - Annuity customers when your case took place?
~K. Himber: Sure. It was afternoon, on October 26th.
GetHuman: Did you reach out to Prudential - Annuity, and if so, how?
GetHuman: And which of these common Prudential - Annuity customer issues best describes the reason you wanted to talk to them?
(Shows ~K. Himber a list of common Prudential - Annuity problems)
~K. Himber: "Get financial advice" was why I was trying to call.
~K. Himber's review of Prudential - Annuity customer service
GetHuman: So how would you sum up your experience for GetHuman's Prudential - Annuity customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~K. Himber: Why would anyone want to deal with a company that can't get their telephone prompts straight?? If you want to complete certain transactions with the help of a CSR, you have to be a psychic and 'know' to select *O...THEN the option you need can be selected. The problem is --neither *O nor (for instance) re- allocations is presented on the main menu. *I can appreciate a company wanting to contain it's expenses by limiting its pool of customer service reps but then they have to hire the right technicians and field test the product. **Prudential can figure out how to make additonal profits pooling veteran's death benefits in interest bearing accounts so this clever company should be able to create a phone system with all the necessary options to limit service costs.*Having spoken with a supervisor who admits to receiving many similar complaints, I can only assume this company absolutely doesn't care! I sure want to buy this stock!
GetHuman: Let's quantify your experience contacting Prudential - Annuity. On a scale of 1 to 5, how easy is it go get help on a Prudential - Annuity problem?
~K. Himber: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~K. Himber: I'd give them a one out of five on communication.
GetHuman: And what about Prudential - Annuity's ability to quickly and effectively address your problem?
~K. Himber: For that I would say four out of five.
GetHuman: And finally- any advice for other Prudential - Annuity customers?
~K. Himber: Call them early in the day or late. Don't forget any personal or account information you might need for Prudential - Annuity to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~K. Himber taken from his Prudential - Annuity customer service problem that occurred on October 26th, 2017.