REloadit: I put money one one of their packs two days ago...

A REloadit customer review by GetHuman user GetHuman-znwood2 from November 29th, 2017

Background on GetHuman-znwood2's case

GetHuman: GetHuman-znwood2 - can you tell our other REloadit customers when your case took place?
GetHuman-znwood2: Sure. It was afternoon, on November 26th.
GetHuman: Did you reach out to REloadit, and if so, how?
GetHuman-znwood2: I used the 888-633-9434 number I found for on the GetHuman REloadit customer phone number page I was on: REloadit Customer Service Phone Number
GetHuman: And which of these common REloadit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-znwood2 a list of common REloadit problems)
GetHuman-znwood2: "Lower my rate" was why I was trying to call.

GetHuman-znwood2's review of REloadit customer service

GetHuman: So how would you sum up your experience for GetHuman's REloadit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-znwood2: I put money one one of their packs two days ago (Friday evening).I've been using reloadit since March or April of last year with no major problems aside from the obnoxious waiting times between purchasing the card and loading it.**I've been trying to load the card for almost ** hours now. During that time I've had to deal with not being able to access the safe at all to not being able to log in to the site at all. Of course there was no problem loading it to the safe. I've made numerous calls and been told they're "performing updates", that they're having "technical difficulties", that I need to delete my browser history and that the problem was the card I was trying to load it to-paypal called *** on that after a call to them.**At no point have I gotten a clear and consistent answer as to what the actual problem is or any sort of timeframe to fix the problem.**As soon as I can get my money back I'm going to discontinue use of the card and go elsewhere.In the meantime I'm going to post this everywhere I can find.
GetHuman: Let's quantify your experience contacting REloadit. On a scale of 1 to 5, how easy is it go get help on a REloadit problem?
GetHuman-znwood2: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-znwood2: I'd give them a one out of five on communication.
GetHuman: And what about REloadit's ability to quickly and effectively address your problem?
GetHuman-znwood2: For that I would say five out of five.
GetHuman: And finally- any advice for other REloadit customers?
GetHuman-znwood2: Call them early in the day or late. Don't forget any personal or account information you might need for REloadit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-znwood2 taken from his REloadit customer service problem that occurred on November 26th, 2017.

REloadit

1.77 of 5 stars | 64 reviews

GetHuman-znwood2's REloadit Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
2 out of 5 stars

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