REloadit: Need to make a car payment asap and money is ti...

A REloadit customer review by GetHuman user GetHuman-351738 from November 28th, 2017

Background on GetHuman-351738's case

GetHuman: GetHuman-351738 - can you tell our other REloadit customers when your case took place?
GetHuman-351738: Yup. It was evening, on November 23rd.
GetHuman: Did you reach out to REloadit, and if so, how?
GetHuman-351738: I used the 888-633-9434 number I found for on the GetHuman REloadit customer phone number page I was on: REloadit Customer Service Phone Number
GetHuman: And which of these common REloadit customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-351738 a list of common REloadit problems)
GetHuman-351738: "Lower my rate" was why I was trying to call.

GetHuman-351738's review of REloadit customer service

GetHuman: So how would you sum up your experience for GetHuman's REloadit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-351738: Need to make a car payment asap and money is tied up, waiting for them to verify my card. When I call, doing system maintenance, just hangs up, can't get through to anyone. This is total BS!!!! I will never use Reloadit again!!!
GetHuman: Let's quantify your experience contacting REloadit. On a scale of 1 to 5, how easy is it go get help on a REloadit problem?
GetHuman-351738: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-351738: I'd give them a one out of five on communication.
GetHuman: And what about REloadit's ability to quickly and effectively address your problem?
GetHuman-351738: For that I would say three out of five.
GetHuman: And finally- any advice for other REloadit customers?
GetHuman-351738: Call them early in the day or late. Don't forget any personal or account information you might need for REloadit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-351738 taken from his REloadit customer service problem that occurred on November 23rd, 2017.

REloadit

1.77 of 5 stars | 64 reviews

GetHuman-351738's REloadit Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
2 out of 5 stars

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