REloadit: It used to work earlier when they had the optio...
A REloadit customer review by GetHuman user ~email@example.com from November 27th, 2017
Background on ~firstname.lastname@example.org's case
GetHuman: ~email@example.com - can you tell our other REloadit customers when your case took place?
~firstname.lastname@example.org: Yeah. It was middle of the night, on November 17th.
GetHuman: Did you reach out to REloadit, and if so, how?
GetHuman: And which of these common REloadit customer issues best describes the reason you wanted to talk to them?
(Shows ~email@example.com a list of common REloadit problems)
~firstname.lastname@example.org: "Setup an account" was why I was trying to call.
~email@example.com's review of REloadit customer service
GetHuman: So how would you sum up your experience for GetHuman's REloadit customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~firstname.lastname@example.org: It used to work earlier when they had the option of reloading on phone by pressing ** '*'s now that option is gone, you can only press * or * for dispute or other inquiry...and wait till you last!
GetHuman: Let's quantify your experience contacting REloadit. On a scale of 1 to 5, how easy is it go get help on a REloadit problem?
~email@example.com: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~firstname.lastname@example.org: I'd give them a five out of five on communication.
GetHuman: And what about REloadit's ability to quickly and effectively address your problem?
~email@example.com: For that I would say one out of five.
GetHuman: And finally- any advice for other REloadit customers?
~firstname.lastname@example.org: Call them early in the day or late. Don't forget any personal or account information you might need for REloadit to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~email@example.com taken from his REloadit customer service problem that occurred on November 17th, 2017.