Radio Shack: Still got stuck with a pre-recorded menu that I...
A Radio Shack customer review by GetHuman user GetHuman-171023 from November 10th, 2017
Background on GetHuman-171023's case
GetHuman: GetHuman-171023 - can you tell our other Radio Shack customers when your case took place?
GetHuman-171023: Yup. It was middle of the night, on November 9th.
GetHuman: Did you reach out to Radio Shack, and if so, how?
GetHuman: And which of these common Radio Shack customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-171023 a list of common Radio Shack problems)
GetHuman-171023: "Technical support" was why I was trying to call.
GetHuman-171023's review of Radio Shack customer service
GetHuman: So how would you sum up your experience for GetHuman's Radio Shack customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-171023: Still got stuck with a pre-recorded menu that I could not hear. Pressing * did not work, tape just continues.
GetHuman: Let's quantify your experience contacting Radio Shack. On a scale of 1 to 5, how easy is it go get help on a Radio Shack problem?
GetHuman-171023: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-171023: I'd give them a five out of five on communication.
GetHuman: And what about Radio Shack's ability to quickly and effectively address your problem?
GetHuman-171023: For that I would say four out of five.
GetHuman: And finally- any advice for other Radio Shack customers?
GetHuman-171023: Call them early in the day or late. Don't forget any personal or account information you might need for Radio Shack to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-171023 taken from his Radio Shack customer service problem that occurred on November 9th, 2017.