Rent A Center: My **" tv got damaged
A Rent A Center customer review by GetHuman user GetHuman-missyeve from December 3rd, 2017
Background on GetHuman-missyeve's case
GetHuman: GetHuman-missyeve - can you tell our other Rent A Center customers when your case took place?
GetHuman-missyeve: Yeah. It was morning, on December 2nd.
GetHuman: Did you reach out to Rent A Center, and if so, how?
GetHuman: And which of these common Rent A Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-missyeve a list of common Rent A Center problems)
GetHuman-missyeve: "Complaint" was why I was trying to call.
GetHuman-missyeve's review of Rent A Center customer service
GetHuman: So how would you sum up your experience for GetHuman's Rent A Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-missyeve: My **" tv got damaged
GetHuman: Can you tell the rest of us a bit more from what happened on 12/02/17?
GetHuman-missyeve: My cats knocked the tv off the table, i was told that the insurance didn't cover it, i only owed ***.**$ on it. Jennifer paid that off for me and said she would see what she can do about getting us another. The port orange, fl store said they have one it came in from cocoa. I was then told we had to pay **.**$ a week for ** weeks that's another *,***.**$ which I already have paid once, or i can pay ***.**$ ** days same as cash. So that's *,***.**$ for a **" tv. I even agreed to take one a little smaller. How is that a good deal if i have to pay for the same tv twice.
GetHuman: Let's quantify your experience contacting Rent A Center. On a scale of 1 to 5, how easy is it go get help on a Rent A Center problem?
GetHuman-missyeve: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-missyeve: I'd give them a two out of five on communication.
GetHuman: And what about Rent A Center's ability to quickly and effectively address your problem?
GetHuman-missyeve: For that I would say one out of five.
GetHuman: And finally- any advice for other Rent A Center customers?
GetHuman-missyeve: Call them early in the day or late. Don't forget any personal or account information you might need for Rent A Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-missyeve taken from his Rent A Center customer service problem that occurred on December 2nd, 2017.