Rent A Center: Very poor customer service. I have requested re...
A Rent A Center customer review by GetHuman user GetHuman-beaunric from December 2nd, 2017
Background on GetHuman-beaunric's case
GetHuman: GetHuman-beaunric - can you tell our other Rent A Center customers when your case took place?
GetHuman-beaunric: Yes. It was late at night, on November 28th.
GetHuman: Did you reach out to Rent A Center, and if so, how?
GetHuman: And which of these common Rent A Center customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-beaunric a list of common Rent A Center problems)
GetHuman-beaunric: "Setup service" was why I was trying to call.
GetHuman-beaunric's review of Rent A Center customer service
GetHuman: So how would you sum up your experience for GetHuman's Rent A Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-beaunric: Very poor customer service. I have requested repair service from store manager but they did not s...
GetHuman: Can you tell the rest of us a bit more from what happened on 11/28/17?
GetHuman-beaunric: Very poor customer service. I have requested repair service from store manager but they did not show (*) times in a row for scheduled appts.. I have been a good customer fotmr awhile now but i will never deal with RAC again.
GetHuman: Let's quantify your experience contacting Rent A Center. On a scale of 1 to 5, how easy is it go get help on a Rent A Center problem?
GetHuman-beaunric: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-beaunric: I'd give them a one out of five on communication.
GetHuman: And what about Rent A Center's ability to quickly and effectively address your problem?
GetHuman-beaunric: For that I would say two out of five.
GetHuman: And finally- any advice for other Rent A Center customers?
GetHuman-beaunric: Call them early in the day or late. Don't forget any personal or account information you might need for Rent A Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-beaunric taken from his Rent A Center customer service problem that occurred on November 28th, 2017.