Rent A Center: We have gone through the store manager and was...
A Rent A Center customer review by GetHuman user ~Tammy Fontenot from November 22nd, 2017
Background on ~Tammy Fontenot's case
GetHuman: ~Tammy Fontenot - can you tell our other Rent A Center customers when your case took place?
~Tammy Fontenot: Yes. It was evening, on November 14th.
GetHuman: Did you reach out to Rent A Center, and if so, how?
GetHuman: And which of these common Rent A Center customer issues best describes the reason you wanted to talk to them?
(Shows ~Tammy Fontenot a list of common Rent A Center problems)
~Tammy Fontenot: "Setup service" was why I was trying to call.
~Tammy Fontenot's review of Rent A Center customer service
GetHuman: So how would you sum up your experience for GetHuman's Rent A Center customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tammy Fontenot: We have gone through the store manager and was hung up on. We have gone through district manager and he did not return our calls for two weeks. Finally got our washer and dryer after getting three replacement dryers that did not work. When we got the dryer back the light inside wasn't working. We called the district manager about it and he said they would contact us the next day and still have not heard anything. I called customer service a week ago and asked to speak to someone over district manager again. My boyfriend had already requested it and no one ever contacted him. They said to leave a voicemail and he would return my call in two hours. If not call back and they will go over his head. Of course when I called back no one new what I was talking about. Please have someone call me as soon as possible. *-***-***-****!!! Thank you for your time. Tammy Fontenot and Stephen VonLanken
GetHuman: Let's quantify your experience contacting Rent A Center. On a scale of 1 to 5, how easy is it go get help on a Rent A Center problem?
~Tammy Fontenot: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tammy Fontenot: I'd give them a three out of five on communication.
GetHuman: And what about Rent A Center's ability to quickly and effectively address your problem?
~Tammy Fontenot: For that I would say one out of five.
GetHuman: And finally- any advice for other Rent A Center customers?
~Tammy Fontenot: Call them early in the day or late. Don't forget any personal or account information you might need for Rent A Center to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Tammy Fontenot taken from his Rent A Center customer service problem that occurred on November 14th, 2017.