Roku: * times then they hung up each time *****,, the...
A Roku customer review by GetHuman user ~fjc from November 27th, 2017
Background on ~fjc's case
GetHuman: ~fjc - can you tell our other Roku customers when your case took place?
~fjc: Sure. It was morning, on November 26th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~fjc a list of common Roku problems)
~fjc: "Device Support" was why I was trying to call.
~fjc's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~fjc: * times then they hung up each time *****,, the chat is no better as the people on the chat have no idea what is going on, wasted hours. then the keep trying to push you to some web site. annoying wait music, lousy service, really *****, the system was down for a few days and agents did not know asking for ticket number, how insane. my wife wanted to rent a movie and it would not acept the card, because the system malfunctioned and again the agents in bolivia ? had no idea. this is not as good as they try and make it sound. ***** this coustomer services team must be run by people in the jungle. FJC chico cal
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~fjc: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~fjc: I'd give them a one out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~fjc: For that I would say four out of five.
GetHuman: And finally- any advice for other Roku customers?
~fjc: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~fjc taken from his Roku customer service problem that occurred on November 26th, 2017.