I've called Roku customer service several times...
A Roku customer review by GetHuman user ~screamer from November 3rd, 2017
Background on ~screamer's case
GetHuman: ~screamer - can you tell our other Roku customers when your case took place?
~screamer: Yup. It was afternoon, on October 25th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~screamer a list of common Roku problems)
~screamer: "Device Support" was why I was trying to call.
~screamer's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~screamer: I've called Roku customer service several times. Average wait time varies from ** minutes to less than a minute. They've talked me through resetting internet router settings (not their router) and other problems. They've sent me a new unit when they determined the problem was their unit - even though the warranty had expired. EXCELLENT.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~screamer: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~screamer: I'd give them a five out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~screamer: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
~screamer: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~screamer taken from his Roku customer service problem that occurred on October 25th, 2017.