It only took one minute to talk to roku. They w...
A Roku customer review by GetHuman user ~panama redd esq. from November 26th, 2017
Background on ~panama redd esq.'s case
GetHuman: ~panama redd esq. - can you tell our other Roku customers when your case took place?
~panama redd esq.: Yup. It was morning, on November 25th.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows ~panama redd esq. a list of common Roku problems)
~panama redd esq.: "Technical support" was why I was trying to call.
~panama redd esq.'s review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~panama redd esq.: It only took one minute to talk to roku. They were very patient and knowledgeable. I was expecting a long wait. Don't pay any attention to all the bad reviews. * stars!!!
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
~panama redd esq.: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~panama redd esq.: I'd give them a two out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
~panama redd esq.: For that I would say one out of five.
GetHuman: And finally- any advice for other Roku customers?
~panama redd esq.: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~panama redd esq. taken from his Roku customer service problem that occurred on November 25th, 2017.