Roku: This is the *rd time I have had to deal with Ro...
A Roku customer review by GetHuman user GetHuman-357798 from November 3rd, 2017
Background on GetHuman-357798's case
GetHuman: GetHuman-357798 - can you tell our other Roku customers when your case took place?
GetHuman-357798: Yup. It was middle of the night, on November 2nd.
GetHuman: Did you reach out to Roku, and if so, how?
GetHuman: And which of these common Roku customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-357798 a list of common Roku problems)
GetHuman-357798: "Account Setup" was why I was trying to call.
GetHuman-357798's review of Roku customer service
GetHuman: So how would you sum up your experience for GetHuman's Roku customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-357798: This is the *rd time I have had to deal with Roku Customer Service. On this call, the Customer service rep. had poor english skills and kept insisting I connect the Roku with A*V cables instead of HDMI since my A*V receiver was no longer recognizing the Roku signal. I could not make the rep understand it had been working for months using HDMI cable. I finally just hung up. This Roku receiver has been unstable since new. I hope you have better luck.
GetHuman: Let's quantify your experience contacting Roku. On a scale of 1 to 5, how easy is it go get help on a Roku problem?
GetHuman-357798: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-357798: I'd give them a two out of five on communication.
GetHuman: And what about Roku's ability to quickly and effectively address your problem?
GetHuman-357798: For that I would say five out of five.
GetHuman: And finally- any advice for other Roku customers?
GetHuman-357798: Call them early in the day or late. Don't forget any personal or account information you might need for Roku to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-357798 taken from his Roku customer service problem that occurred on November 2nd, 2017.