Roxio: I was able to reach a live person and it took a...
A Roxio customer review by GetHuman user ~Michelle from November 25th, 2017
Background on ~Michelle's case
GetHuman: ~Michelle - can you tell our other Roxio customers when your case took place?
~Michelle: Yes. It was morning, on November 21st.
GetHuman: Did you reach out to Roxio, and if so, how?
GetHuman: And which of these common Roxio customer issues best describes the reason you wanted to talk to them?
(Shows ~Michelle a list of common Roxio problems)
~Michelle: "Technical support" was why I was trying to call.
~Michelle's review of Roxio customer service
GetHuman: So how would you sum up your experience for GetHuman's Roxio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Michelle: I was able to reach a live person and it took about * minutes to resolve the issue. Just select the number * for Roxio and then you will hear other options e.g. tech support, refund, et.
GetHuman: Let's quantify your experience contacting Roxio. On a scale of 1 to 5, how easy is it go get help on a Roxio problem?
~Michelle: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Michelle: I'd give them a five out of five on communication.
GetHuman: And what about Roxio's ability to quickly and effectively address your problem?
~Michelle: For that I would say two out of five.
GetHuman: And finally- any advice for other Roxio customers?
~Michelle: Call them early in the day or late. Don't forget any personal or account information you might need for Roxio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~Michelle taken from his Roxio customer service problem that occurred on November 21st, 2017.