Roxio: Less then a month ago they offered an upgrade t...
A Roxio customer review by GetHuman user GetHuman-293029 from November 28th, 2017
Background on GetHuman-293029's case
GetHuman: GetHuman-293029 - can you tell our other Roxio customers when your case took place?
GetHuman-293029: Yes. It was morning, on November 24th.
GetHuman: Did you reach out to Roxio, and if so, how?
GetHuman: And which of these common Roxio customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-293029 a list of common Roxio problems)
GetHuman-293029: "Technical support" was why I was trying to call.
GetHuman-293029's review of Roxio customer service
GetHuman: So how would you sum up your experience for GetHuman's Roxio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-293029: Less then a month ago they offered an upgrade to Toast ** Pro. Today in my email was an offer for Toast ** Pro. When calling all I was offered was a refund, not an legitimate upgrade. This used to be called a dishonest deception and the companies would apologize and correct the error. Now there is no honor. Just a run around with a refund that you may never get.
GetHuman: Let's quantify your experience contacting Roxio. On a scale of 1 to 5, how easy is it go get help on a Roxio problem?
GetHuman-293029: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-293029: I'd give them a five out of five on communication.
GetHuman: And what about Roxio's ability to quickly and effectively address your problem?
GetHuman-293029: For that I would say four out of five.
GetHuman: And finally- any advice for other Roxio customers?
GetHuman-293029: Call them early in the day or late. Don't forget any personal or account information you might need for Roxio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-293029 taken from his Roxio customer service problem that occurred on November 24th, 2017.