Roxio: o my gosh worst service ever i called them beca...

A Roxio customer review by GetHuman user ~OceanBreez from November 27th, 2017

Background on ~OceanBreez's case

GetHuman: ~OceanBreez - can you tell our other Roxio customers when your case took place?
~OceanBreez: Yeah. It was middle of the night, on November 18th.
GetHuman: Did you reach out to Roxio, and if so, how?
~OceanBreez: I used the 877-582-6735 number I found for on the GetHuman Roxio customer phone number page I was on: Roxio Customer Service Phone Number
GetHuman: And which of these common Roxio customer issues best describes the reason you wanted to talk to them?
(Shows ~OceanBreez a list of common Roxio problems)
~OceanBreez: "Technical support" was why I was trying to call.

~OceanBreez's review of Roxio customer service

GetHuman: So how would you sum up your experience for GetHuman's Roxio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OceanBreez: o my gosh worst service ever i called them because i had a installation issue and they said if you have a installation issue please go to our website and i emailed them they never emailed me back! HORRIBLE SERVICE
GetHuman: Let's quantify your experience contacting Roxio. On a scale of 1 to 5, how easy is it go get help on a Roxio problem?
~OceanBreez: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OceanBreez: I'd give them a one out of five on communication.
GetHuman: And what about Roxio's ability to quickly and effectively address your problem?
~OceanBreez: For that I would say two out of five.
GetHuman: And finally- any advice for other Roxio customers?
~OceanBreez: Call them early in the day or late. Don't forget any personal or account information you might need for Roxio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~OceanBreez taken from his Roxio customer service problem that occurred on November 18th, 2017.

Roxio

1.75 of 5 stars | 26 reviews

~OceanBreez's Roxio Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

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