Roxio is great when purchasing the product. Aft...
A Roxio customer review by GetHuman user ~desertvibes from November 15th, 2017
Background on ~desertvibes's case
GetHuman: ~desertvibes - can you tell our other Roxio customers when your case took place?
~desertvibes: Sure. It was middle of the night, on November 5th.
GetHuman: Did you reach out to Roxio, and if so, how?
GetHuman: And which of these common Roxio customer issues best describes the reason you wanted to talk to them?
(Shows ~desertvibes a list of common Roxio problems)
~desertvibes: "Repairs" was why I was trying to call.
~desertvibes's review of Roxio customer service
GetHuman: So how would you sum up your experience for GetHuman's Roxio customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~desertvibes: Roxio is great when purchasing the product. After your purchase, no customer service unless you pay for it.
GetHuman: Let's quantify your experience contacting Roxio. On a scale of 1 to 5, how easy is it go get help on a Roxio problem?
~desertvibes: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~desertvibes: I'd give them a two out of five on communication.
GetHuman: And what about Roxio's ability to quickly and effectively address your problem?
~desertvibes: For that I would say three out of five.
GetHuman: And finally- any advice for other Roxio customers?
~desertvibes: Call them early in the day or late. Don't forget any personal or account information you might need for Roxio to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~desertvibes taken from his Roxio customer service problem that occurred on November 5th, 2017.