Sirius/XM: hire americans for telemarketing

A Sirius/XM customer review by GetHuman user GetHuman-fwhite from November 29th, 2017

Background on GetHuman-fwhite's case

GetHuman: GetHuman-fwhite - can you tell our other Sirius/XM customers when your case took place?
GetHuman-fwhite: Yup. It was afternoon, on November 20th.
GetHuman: Did you reach out to Sirius/XM, and if so, how?
GetHuman-fwhite: I used the 866-635-5027 number I found for on the GetHuman Sirius/XM customer phone number page I was on: Sirius/XM Customer Service Phone Number
GetHuman: And which of these common Sirius/XM customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-fwhite a list of common Sirius/XM problems)
GetHuman-fwhite: "Complaint" was why I was trying to call.

GetHuman-fwhite's review of Sirius/XM customer service

GetHuman: So how would you sum up your experience for GetHuman's Sirius/XM customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-fwhite: hire americans for telemarketing
GetHuman: Can you tell the rest of us a bit more from what happened on 11/20/17?
GetHuman-fwhite: I received an offer in the mail from Sirius radio for $**.*** the foreign guy told me he had to speak to his supervisor. They told me no I couldn't use the offer the corporation sent me I had to renew at the $***.** rate. Were are the Americans, or someone who can understand when we get a corporate offer it should be honored???**Frances White
GetHuman: Let's quantify your experience contacting Sirius/XM. On a scale of 1 to 5, how easy is it go get help on a Sirius/XM problem?
GetHuman-fwhite: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-fwhite: I'd give them a three out of five on communication.
GetHuman: And what about Sirius/XM's ability to quickly and effectively address your problem?
GetHuman-fwhite: For that I would say five out of five.
GetHuman: And finally- any advice for other Sirius/XM customers?
GetHuman-fwhite: Call them early in the day or late. Don't forget any personal or account information you might need for Sirius/XM to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-fwhite taken from his Sirius/XM customer service problem that occurred on November 20th, 2017.

Sirius/XM

2.72 of 5 stars | 296 reviews

GetHuman-fwhite's Sirius/XM Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

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